For my departure from Las Vegas, I had pre-packed the night before so that I could seamlessly depart in the morning. I found out, that on this day, I was a horrible seamstress.
I grab the suitcase check out at the front desk, then walk to the parking garage to the rental car parked on level 4. D’Oh! I cannot find the car. It was a couple of days since I parked the car and every silver car looks the same as my rental car. I have to resort to walking down each isle pressing the key remote until, finally, one car flashes its lights. One small time delay is no big deal, so it would seem.
I head to the airport to drop off the car to catch the flight back home with roughly 2 hours for the task. It turns out the rental drop off is not at McCarrin airport as I thought, it is off site. The quest for a seamless, time-effective Vegas departure is starting to unravel a bit with this second time consuming set back.
I drive to the off-site return, drop off the car, and catch the shuttle back to the airport. It takes a bunch of time. The check in time for domestic flights is usually 30 minutes before departure; which is what it is at Rochester, NY. It is getting close, but there is still over 50 minutes before departure. I get in line and wait a bit and then I get to the United Airlines check-in counter 45 minutes before plane departure. I am told that I got bumped off the flight because I had not checked in 45 minutes before the flight. “I am standing right here and the flight does not leave for 45 minutes.â€
“No. It is less than 45 minutes.â€
Bam! Bumped because I showed up, literally, less than a minute late – seconds in fact. Las Vegas, McCarrin airport (as with several other airports - check it on line) has special rules - 45 minutes, not 30 minutes and it is not negotiable. I was told to go to gate D35 for the next flight. I am relatively inexperienced at the flying rules, so I go though security and make it to gate D35 and ask for a seat assignment on the next flight.
“No.â€
“Excuse me? … No?â€
“No. You are a stand by passenger. You have to wait until a seat is available.â€
I was not transferred to the next Chicago flight as I had thought. The poor time effective execution of morning tasks which produced the, “40 seconds late” infraction put me on stand by. No seat was available on that flight. No seat was available on the flight that departed 1.5 hours later, either. Stranded in McCarrin Airport.
Here is the standby rule for United:
As the United Airline stand by rules apply to me, I am on stand by until a flight to Chicago is under booked. All flights on this day are booked. The first flight with space is tomorrow, Monday 6:25am. If I pay $150.00 to change my flight and book myself on the flight tomorrow, I can get on that plane. If I don’t pay $150.00, then I am still on stand by and I could miss that flight if it gets fully booked (as every flight was today). When I asked them to please return my money, they deny it, because I purchased a discount fair – no refunds. All you that fly more than me saw that coming, didn’t you?
I asked the counter person, ”How many people are in front of me on stand by?”. I was told that I could not get an answer as the number (position) in line is not a fixed number. As I found out, stand by does not mean being booked on the next open seat, it means I only get a seat when the plane is on the tarmac, about to leave and there is an unclaimed seat. Further, United Airlines Stand By is not a normal first in first out queue. It is a weighted, priority queue. If a United Airline Frequent Flier Member shows up for stand by, they go ahead of non members. If you are a United FF member, and a FF member with more points shows up on stand by, they go to the front. If todays Letter Of The Day is G and George shows up, George goes to the front of the line.
Under those conditions, it is obvious that I could be here for a VERY long time. Literally, according to the United stand by rules, if every flight is booked consecutively, OR a higher priority member arrives to bump me down the queue, or George shows up, I would NEVER get on a flight. Then, if I do get a flight to Chicago, I will be on stand by on my connecting flight to Rochester. Again, it is possible, according to the United stand by rules, that I would NEVER get on a flight if every flight is booked and filled at the time of departure, or George suddenly wants to got to Rochester, just for the amusement derived from bumping me again. The only way out is to pay $150.00 to change my ticket and book myself on a new flight. I payed the $150.00 to change my ticket.Â
All this because this morning I was a horrible time managing seamstress who lost the car, whiffed on the off-site airport rental car drop off and, as a result, showed up 40 seconds too late at the United window.
Important Note: 40 seconds too late at the airport can cost you $150.00, 24 hours of your life … and counting.
I desperately needed to vent my aggression at those responsible for this airline mess. Instead of misplacing my aggression in an angry exchange with the nearest United Ticket agent, I identified the correct individual, angrily stomped up to the knucklehead in the mirror and described exactly how I felt about his miscalculations and oversights. In a rather unusual turn of events, it was oddly relieving to simultaneously vent and take responsibility for my own actions.
I am constantly evaluating and reviewing the things I do in life in an effort to learn from my experiences and to make better decisions in the future. It is an engineer thing; I have always done it. After reliving and evaluating the past 37 consecutive hours of being awake, here are my take aways from this airline travel experience:
1)Â Be VERY early:Â The security hassles take a tremendous amount of time. It ALWAYS takes longer than you think. Get to the airport very early. It is indescribably better to be waiting around at the gate with the opportunity to be bored before your flight leaves, than it is to be ticked off for hours, stuck overnight in an airport bitching about 40 seconds of a missed opportunity.
2) Look at the BOARDING TIME on the airline ticket, NOT the departure time. The boarding time is your drop dead target.
3) Check and double check the departure information on the airline display panels to be positive you are standing at the proper gate at the proper time. In O’Hare, the departing gate number and departure times often change - and it can change repeatedly. If you are standing at the wrong gate you will miss your flight. if in doubt, ask a gate agent.Â